Terms and Conditions for Landscaping Services

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Deptford (“we”, “us”, “our”) to residential and commercial customers (“you”, “your”). By requesting a quotation, making a booking, or instructing us to proceed, you agree to be bound by these terms. Please read them carefully before placing an order for any landscaping, garden maintenance, soft landscaping, hard landscaping, planting, turfing, clearance, or related service.

These terms are intended to provide a clear and fair legal framework for our services. They apply to all work undertaken by us unless we agree otherwise in writing. Nothing in these terms affects your statutory rights under UK law. If any provision is found unenforceable, the remainder of the terms will continue to apply.

Throughout this document, references to landscaping services include a wide range of outdoor works, including design implementation, ground preparation, planting, lawn installation, hedge trimming, fencing support works, garden clearance, waste removal, and routine maintenance. The exact scope of work will always depend on the written quotation, schedule, or confirmation issued for each job.

We aim to operate in a professional and transparent manner. For that reason, the following sections explain how bookings are made, when payment becomes due, how cancellations are handled, the limits of our liability, how waste is managed, and which law governs our agreement. Where the wording uses “must” or “will”, that obligation applies unless we expressly agree otherwise in writing.

1. Booking process

All bookings begin with an enquiry and, where required, an assessment of the site and the requested work. We may provide a quotation based on photographs, measurements, a video call, or an on-site visit. Any quotation is indicative until accepted and confirmed. A booking is only secured when you accept our quotation or proposal and we confirm the date or schedule in writing, by email, text message, or another agreed method.

When you make a booking, you confirm that you are authorised to instruct the work on the property or land concerned. You must provide accurate information about access, boundaries, services, hazards, underground installations, protected trees, planning restrictions, drainage, pets, and any other relevant matter. If the information you provide is incomplete or incorrect, we may revise the quotation, extend the timetable, or suspend the work until the issue is resolved.

We may require a deposit to confirm a booking, especially for larger projects or where materials must be ordered in advance. Unless stated otherwise, any deposit is non-refundable except where we cancel the booking without good reason or cannot reasonably perform the work. The remaining balance, if any, will be handled in accordance with the payment terms in section 2 below.

Booking dates are subject to weather conditions, material availability, access, and operational capacity. Landscaping and garden services often depend on outdoor conditions, so timing may need to change. We will use reasonable efforts to keep to agreed dates, but we are not liable for minor delays caused by events outside our control, including severe weather, supplier delays, traffic disruption, or unexpected site conditions.

2. Payments

Our prices will usually be set out in a written quotation or order confirmation. Unless otherwise agreed, prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our tax status at the time. Any valid quotation may be withdrawn or revised if the scope of work changes, if site conditions differ from those described, or if additional materials, labour, or equipment are required.

Unless stated otherwise, invoices are payable within the period shown on the invoice. For domestic customers, we may require full payment on completion of the work. For commercial clients or larger landscaping contracts, we may agree staged payments linked to milestones, materials orders, or completion dates. Payment must be made using the accepted payment methods notified at the time of booking or invoicing.

Where payment is not made on time, we reserve the right to charge statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 for business-to-business transactions, or such other lawful remedies as may apply. We may also suspend further work, withhold delivery of materials where lawful, or withdraw any unused booking slot until overdue sums are paid in full.

Any costs incurred due to your failure to pay on time, including reasonable debt recovery costs, administrative charges, bank charges, or legal fees, may be added to the amount owed where permitted by law. You are responsible for ensuring that sufficient funds are available and that payment references are correct. A payment is only treated as received once cleared funds appear in our account.

Where extra work is requested during the course of a job, the additional charge must be approved before the work is carried out whenever reasonably possible. If urgent action is needed to prevent damage, address safety concerns, or protect the site, we may carry out the additional work and charge a fair reasonable fee based on time, materials, and equipment used.

3. Cancellations, postponements, and changes

If you need to cancel or reschedule a landscaping booking, you must notify us as soon as possible. Cancellations made more than 48 hours before the scheduled start time will usually not attract a charge, unless we have already incurred material costs, hired equipment, or reserved specialist labour on your behalf. In such cases, those costs may be deducted from any deposit or invoiced separately.

Cancellations made within 48 hours of the agreed start time may result in a cancellation fee reflecting the loss of reserved labour time, transport costs, and any non-returnable expenses. If you cancel after work has started, you must pay for all work completed, materials supplied, and reasonable costs incurred up to the point of cancellation. We will act reasonably in calculating any such sums.

If we need to postpone or cancel a booking due to weather, safety concerns, staff illness, supply failure, access problems, or other circumstances beyond our control, we will inform you as soon as reasonably practical and offer an alternative date where possible. We are not responsible for indirect losses arising from a necessary postponement, such as lost use of the garden, inconvenience, or third-party arrangements made by you.

You may request changes to the agreed work, but we are not obliged to accept them if they would materially alter the nature, cost, or timing of the project. Any amendment must be confirmed in writing. Where a change affects the price, we will provide a revised estimate before proceeding, unless the change is minor and can be reasonably charged under a day-work or variations rate already agreed.

4. Liability and workmanship

We will carry out landscaping and garden services with reasonable care and skill, using suitable materials and competent labour. If we become aware of a defect in our workmanship within a reasonable period after completion, and the defect is directly caused by our failure to exercise reasonable care and skill, we may at our option return to inspect the issue and, where appropriate, repair or remedy the affected part of the work.

Our liability is limited to losses that are a foreseeable result of our breach of contract, negligence, or failure to provide services with reasonable care and skill. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not liable for indirect, special, or consequential losses, including loss of profit, loss of enjoyment, or loss of use.

We are not responsible for pre-existing defects, hidden underground services, unstable ground, poor drainage, invasive roots, asbestos, contamination, structural defects, or any condition not reasonably visible or disclosed before work begins. Landscaping work may expose underlying issues in soil, paving, retaining structures, or drainage systems. If such issues are discovered, we may stop work and notify you so that a safe and fair solution can be agreed.

You are responsible for protecting valuables, delicate items, ornaments, outdoor furniture, vehicles, and pets before work starts. If you ask us to move items, we will do so only where reasonably safe and practical, and we accept no liability for damage arising from items that were fragile, unstable, incorrectly fixed, or not disclosed as requiring special handling. You must ensure that access routes are clear and that children and animals are kept away from active work areas.

5. Your responsibilities

To allow us to perform the landscaping service properly, you must provide safe and reasonable access to the site, working water and electricity where required and agreed, and any permissions needed from landlords, neighbours, management companies, or other relevant parties. You must also ensure that the area is available for work on the agreed date and that any restrictions affecting access, parking, noise, or working hours are told to us in advance.

Where the project involves planting, turfing, or garden establishment, you are responsible for following any aftercare instructions provided, including watering, mowing, feeding, pruning, and avoiding overuse of the area until the work has settled. We cannot accept responsibility for poor results caused by lack of aftercare, extreme weather, pests, disease, vandalism, or failure to maintain the area properly after completion.

You must not ask us to carry out work that would breach planning rules, conservation controls, tree protection requirements, wildlife law, or other applicable regulations. If there is any doubt about whether proposed landscaping works are lawful or require consent, the matter should be checked before the work proceeds. We may refuse to undertake any task we believe could expose us or you to legal risk.

6. Waste removal and environmental compliance

Where our landscaping work produces green waste, soil, rubble, timber, packaging, or other debris, we will handle disposal in a lawful and environmentally responsible way. Waste may be reused, recycled, composted, or taken to authorised facilities depending on its type and condition. We will not knowingly dispose of controlled waste unlawfully, and you must not ask us to remove prohibited materials without prior agreement and lawful handling arrangements.

Unless our quotation expressly states that waste removal is included, all disposal charges will be treated as additional costs. Waste transfer arrangements may require us to record the nature and destination of waste, and you agree to provide any necessary information to support lawful disposal. If waste produced on site includes hazardous, contaminated, or specialist material, we may stop work until the issue is assessed and a compliant disposal method is confirmed.

You warrant that any waste or material you ask us to remove is accurately described. If material unexpectedly turns out to be hazardous, restricted, or subject to special handling requirements, we may revise the price, change the method of disposal, or decline to remove it. We are not liable for penalties, delays, or costs arising from inaccurate descriptions provided by you or from undisclosed hazardous waste.

7. Materials, plants, and natural variation

Where we supply materials, plants, turf, or aggregates, we will source items that are broadly consistent with the description agreed in the quotation. However, natural materials and living plants vary in colour, size, shape, density, and performance. Slight differences are normal and do not constitute a defect. We cannot guarantee that all plants will establish successfully, as survival depends on weather, soil, care, and site conditions.

Images, samples, and descriptions are provided for general guidance only. Timber may contain knots, colour variation, grain differences, and minor movement; stone, gravel, and porcelain products may vary in tone or finish; and plants may differ between batches or growing seasons. If an item is discontinued or unavailable, we may substitute a reasonable equivalent with similar characteristics after discussing the change where practical.

Risk in supplied materials usually passes to you once delivery has been made to the site or, where applicable, once the items have been incorporated into the works. Title to materials may remain with us until payment is received in full, to the extent allowed by law. You must store any delivered materials safely and protect them from theft, damage, or weather where they are not yet installed.

8. Completion, defects, and aftercare

Completion occurs when the agreed works have been carried out substantially in accordance with the quotation, subject to any minor snagging or agreed follow-up items. You should inspect the work promptly and notify us of any obvious concerns within a reasonable time. If we are asked to return to rectify a genuine defect caused by our work, we will assess the issue and decide on a fair remedy in line with these terms and applicable law.

We are not responsible for wear and tear, seasonal changes, natural settling, shrinkage, settlement in newly installed features, or changes caused by weather extremes after completion. Driveways, paths, retaining features, decking, lawns, and planted areas may settle or change appearance over time. Such changes are not necessarily defects, and any maintenance or remedial work resulting from normal natural processes may be chargeable.

Any guarantee or warranty we provide will apply only to the specific items or works stated in writing. No implied guarantee should be assumed for plant survival, lawn colour, or long-term performance unless clearly promised in writing. Our acceptance of a defect claim will not extend the warranty period unless we confirm that expressly in writing.

9. Data, communication, and confidentiality

We may collect and use personal and site-related information for the purposes of quoting, booking, carrying out the work, invoicing, and managing our business relationship with you. We will handle personal data in accordance with applicable UK data protection law. Communication relating to quotations, amendments, approvals, and invoices may be made by email, telephone, text message, or other agreed means.

Where we receive confidential information during the course of a project, we will take reasonable steps to keep it private. Likewise, you must not disclose any commercially sensitive information about our pricing, methods, or plans except where required by law or necessary for the performance of the contract. This section does not prevent either party from using information that is already public or independently developed.

10. Force majeure

If we are prevented or delayed from performing our obligations by events beyond our reasonable control, including extreme weather, fire, flood, pandemic-related restrictions, strikes, transport failure, supply shortages, or acts of third parties, we will not be liable for the delay or failure. We will take reasonable steps to reduce disruption and resume work as soon as practicable.

11. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. General provisions

We may update these terms from time to time. The version in force at the time of your booking will apply to that booking unless a later version is agreed in writing. Any waiver of a breach or delay in enforcing a right does not mean that right is waived permanently. You may not transfer your rights or obligations under these terms without our prior written consent, except where such transfer is permitted by law.

The headings in this document are for convenience only and do not affect interpretation. If there is any conflict between these terms and a written quotation, order confirmation, or variation agreed later, the written document will prevail to the extent of the inconsistency. These terms form the entire agreement between the parties relating to the relevant landscaping services.

By proceeding with a booking for landscaping services, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, you should not instruct us to carry out the work.